Call Centre Workflow

Help Desk

Info Field Info Value
Call Ref Code
Documentation
Customer Details
Company to Use Comp A
Customer Code A
Customer Name
Customer Telephone No 0
Problem Information
Date Reported 2017/11/03
Product A112
Product Long Description
Product Alt
LabourCost
Problem Description
Solution Information
Steps taken to rectify problem
Problem Fixed
Billing Information
Billing Required
Sales Order No
Consultant
Consultant Email
Trans Code
Comment